The judges will be looking for an independent builders’ merchant with between one and 10 branches that has most successfully developed and improved its business since January 2017. What new initiatives were implemented? Why was this work carried out? How did the merchant improve the customer experience?
What new trading channels or branch upgrades were introduced? Nominations should include comprehensive details of how these new initiatives were able to boost merchant sales and/or brand awareness. How were these results measured and what feedback has the merchant had from customers and/or suppliers as a result?
Guideline: 500-850 words.